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deposit :
No deposit required, only credit card guarantee required
cancellation and no show :
cancellation must be received no later than 7 days prior to arrival to avoid a cancellation charge being made. Failure to comply with this policy or if a client is a no-show will result in a one night room plus taxes and service cancellation fee being charged.
* special promotions may apply different policies
children’s Policy:
Children under the age of twelve (12) years sharing a room with their parents will be free of charge on room only. The supplement for breakfast will be US$10.00++ (subject to additional taxes and service ). Children five (5) years of age and under twelve (12) years of age will also be extended a 30% discount on any buffet dinners available at time of stay. However, children under the age of five (5) years will be offered breakfast and any buffet dinners available free of charge. An a la carte children’s menu is also available in the Maya Sari Restaurant.
Baby cots and connecting rooms are available on request. Normally we allow only one (1) child per room with parents. However, with small children we are more flexible in this policy depending on age.
In consideration of other guests and to preserve the peace and tranquility of the Spa at Maya and its surrounding environs, the River Café and spa pool, we respectfully request you advise clients in advance of arrival that children are not permitted into this area of the resort. A children’s pool is available adjacent to the main pool close by the lobby in the central area of the resort.
